Ian Grant
Finest kilt accessories, heraldic & ornamental hand engraving

Returns

Standard Stock Items

You may return unused and undamaged* items within 7 days of delivery for a full refund or exchange.  Items should be returned in their original packaging using the same standard of service we used for delivery to you.  If these are being sent from outside the UK you should mark the outside of the package "goods returned for refund/exchange".  We will pay the return shipping costs if the return is a result of our error. 

Please advise us by email, fax or telephone before you return any item.

* Any damage in transit must be notified to us within three days of delivery by telephone, fax or email.  We will then agree with you the action to be taken.

Made to Order Items

...without personalized engraving

These may be returned as above, but any deposit we ask for at time of order is not refundable unless the return is a result of our error. 

...with personalized engraving

These are not returnable, except in the event of our error.